Privacy Policy

PRIVACY POLICY

Mstore values the personal data you provide to us. This Privacy Policy describes how Mstore Limited (the "Site", "we", "us", "our" or “Mstore”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from mstore-retail.myshopify.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

WHO WE ARE AND WHAT WE DO

This website is provided by Mstore Limited to offer quality, European Conforming (CE), medical standard personal protective equipment and certified products to consumers in the UK. We collect, use, and are responsible for certain personal data about you. When we do so, we are subject to the UK General Data Protection Regulation (UK GDPR).

Our goods and website are not aimed at children.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

KEY TERMS

  • We, Us, Our: Mstore Limited

  • Personal Data: Any information relating to an identified or identifiable individual

  • Special Category Personal Data: Personal data revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs, trade union membership, genetic data, biometric data (where used for identification purposes), data concerning health, sex life, or sexual orientation

  • Data Subject: The individual to whom the personal data relates

WHAT PERSONAL INFORMATION WE COLLECT

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

INFORMATION WE COLLECT DIRECTLY FROM YOU

We collect information directly from you when you provide it via our website, over the phone, or in person. This may include:

  • Name, address, phone number, and email

  • Billing and shipping information

  • Account credentials such as username and password

  • Customer support interactions

  • Purchase and order history

  • Social media accounts you link to us (e.g., Facebook, Instagram)

  • Responses to surveys, competitions, and promotions

Some features of the Services may require you to provide certain information about yourself. Choosing not to provide this information may prevent you from using or accessing these features.

INFORMATION WE COLLECT ABOUT YOUR USAGE

We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies and similar technologies. This includes:

  • Device and browser information

  • Network connection details

  • IP address

  • Interaction details, such as pages visited and actions taken on the Site

INFORMATION WE OBTAIN FROM THIRD PARTIES

We may obtain information about you from third parties, including:

  • Vendors supporting our Site, such as Shopify

  • Payment processors handling transactions securely

  • Marketing and analytics providers

HOW WE USE YOUR PERSONAL DATA

Under data protection law, we can only use your personal data if we have a proper reason, such as:

  • Consent: Where required, we will ask separately and you can withdraw consent at any time.

  • Legal Compliance: To meet regulatory obligations.

  • Contractual Necessity: To fulfill a contract with you or take steps at your request before entering a contract.

  • Legitimate Interests: For business purposes that do not override your rights.

We use your personal data for:

  • Providing Products and Services: Order fulfillment, payment processing, and customer communication

  • Fraud Prevention: Detecting and preventing fraud

  • Legal Compliance: Meeting regulatory obligations

  • Marketing: Sending promotional communications (you can opt-out at any time)

  • Business Operations: Internal management, security, and statistical analysis

COOKIES

We use cookies and similar technologies to improve our Site and Services, analyze user interactions, and provide tailored advertising. You can manage cookie preferences in your browser. Blocking cookies may affect functionality.

WHO WE SHARE YOUR PERSONAL DATA WITH

We may share your personal data with:

  • Service Providers (e.g., IT, payment processors, shipping providers)

  • Marketing Partners (for advertising and promotions)

  • Regulatory Bodies (where required by law)

  • Business Partners in Case of a Merger or Acquisition

We do not sell your personal data to third parties.

WHERE YOUR PERSONAL DATA IS HELD

Your data may be stored at our premises or with third-party service providers. Some providers may process data outside the UK, and we ensure appropriate safeguards are in place.

HOW WE KEEP YOUR PERSONAL INFORMATION SAFE

We implement strict security measures to protect personal data, including:

  • Access Control: Limited access to personal data

  • Encryption: Secure storage of sensitive data

  • Regular Audits: Security and compliance checks

  • Data Breach Procedures: Notifying affected individuals where required

HOW LONG WE KEEP YOUR DATA

We will retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law.

YOUR RIGHTS

Depending on your location, you may have rights such as:

  • Access: Request copies of your personal data

  • Correction: Request corrections to inaccurate data

  • Deletion: Request data removal

  • Restriction: Request limits on processing

  • Objection: Object to certain uses of data

  • Data Portability: Request a copy of your data for transfer

  • Withdraw Consent: Where consent is the legal basis, you can withdraw it at any time

To exercise these rights, contact us at store@mstore.co.uk.

CONTACT US

If you have questions about our privacy practices, contact us at:

For data protection purposes, Mstore acts as the data controller of your personal information.