Terms & Conditions
These Terms and Conditions apply to your use of the mstore.co.uk website and every order placed with M Store Limited (also referred to as Mstore, or mstore.co.uk).
Our contract with you
When you place an order, you are offering to buy the product(s) from us, and we will send you an order acknowledgement. However, your order will only be accepted by us once your product(s) has been delivered to you. Until then we can decline to supply the goods. We will try to ensure that this never happens, but we do, however, reserve the right not to fulfil your order for any reason if, for example, we have made an error on the price or similar or we simply can’t get hold of the product. In the event of these circumstances, we will refund you any the full price. Please note that we reserve the right not to accept an order for any reason and we won’t be liable to you or anyone else in these circumstances.
Availability
We display our availability on the website and when your items are likely to be delivered, subject to postal services.
We rely on a computer system for our stock control to minimise errors, however if we make a mistake, we will attempt to rectify this as soon as possible.
Website Information
We try to specify accurate information for every product listed on mstore.co.uk, however, all sizes, weights and measurements quoted on the website are approximate only. Similarly, we’ve made every effort to display all product colours accurately. However, we can’t guarantee that the image displayed on your screen will accurately reflect the true colour of the product delivered to you. Please also be aware that colours may differ between batches in manufacturing. Whilst every effort has been made to ensure that product specifications are correct on the website, due to continual product development through research & design, specifications may change without notice.
Customer Reviews
Any customer reviews of the products we sell are the opinions of our customers and do not form part of the specification or description of the product. We shall not be liable if any of the information contained in a customer review proves inaccurate.
You acknowledge and agree that:
The copyright in the photos, videos, data and text used on our website belongs to us or our suppliers and the general look and feel and format of our website belongs to us. You are permitted to use this material only as expressly authorised by us or our suppliers.
We are entitled to change or amend our website without giving you notice (but the terms and conditions applicable when you placed your order will continue to apply to those products).
Prices
All the prices we display include VAT but exclude delivery.
We occasionally offer products at sale or promotional prices. Any such offers will apply to selected products and be subject to availability. Delivery charges, conditions and geographical exclusions may apply. Please refer to individual product pages for pricing.
Payment
Our payment options include Maestro, Delta, MasterCard or Visa. We also accept PayPal on all online orders. If there are any problems with receiving payment, we will inform you as soon as possible.
Discount Codes
Occasionally, we provide discount codes for specific products. These codes are time-limited, with their validity dates clearly stated, and are subject to stock availability. We reserve the right to withdraw these codes at any time. Each order is limited to one discount code, redeemable exclusively on mstore.co.uk. In case of partial returns on orders with applied discount codes, the refund amount will reflect the original discount. Note that discount codes cannot be combined with bulk discounts. When both a discount code and a bulk discount are available, the customer can choose which to use.
Unique Discount Codes
Unique discount codes follow the same rules as our regular discount codes, with all previously mentioned conditions applicable. Each unique code is generated specifically for you and is valid for a single use. To redeem your offer, copy and paste the code into the discount code box found on the basket page during your online order. Please note, these codes are exclusive to online purchases and cannot be used for orders placed over the phone.
Offers
All discounts, including bulk and volume discounts, are granted at our discretion. We may modify, revoke, or cancel these discounts at any time without prior notice. Offers cannot be stacked, combined, or used together. If multiple offers are applicable to a basket, the checkout process will automatically apply the most advantageous offer.
Delivery
Your delivery will normally be made through the Royal Mail. Please note that deliveries of multiple items may not be delivered together.
Deliveries may be left without a signature.
Delivery Limitations
Occasionally something will happen out of our control that closes roads, like floods snow or other adverse weather conditions and this may delay the delivery beyond the indication we provided at the time of order, we can’t be held liable if we can’t fulfil delivery due to reasons beyond our control.
Unfortunately, on the rare occasions where a delivery is unsuccessful, we’re not liable for costs incurred as a result.
Cancellation
If you’re not happy with your product or you’ve simply changed your mind, you’ll need to let us know within 14 days of delivery to receive a refund. Please log in to your account to request a return. Click here to read our full Delivery & Returns information.
We’re happy for you to unpack your delivery to inspect your items, however, if you have used the product, you will not be able to return it. If you have not used the product and it is returned to us in the original packaging, you will receive a full refund. Your refund will be made within 14 days of receipt of the item.
To return an item please follow the instructions on our Delivery & Returns page. Once the product has been received and inspected, we will process a refund to the original payment method with 5 working days.
If Products are Faulty
It is our legal duty to supply products that are fit for purpose and meet satisfactory quality requirements.
As a customer, it’s your legal right to receive either a refund, repair or replacement for products that are either faulty or not what you expected as per the Consumer Rights Act.
If a fault has been confirmed with your new product within 30 days of delivery, you can return it in exchange for a full refund.
If you find a fault with your product after the 30-day cut off (but within 6 months of owning it) you can choose whether you’d like us to either repair or replace it for you (unless one option is disproportionate). If it’s not possible for us to offer a repair or replacement, you can choose to keep the product and receive a partial refund or return the product and receive a full refund.
If you find a fault after 6 months of owning the product and you can prove the defect was present when we delivered it, we’ll follow the same processes that are outlined in point 2. You can get advice regarding your legal rights from your local Citizens Advice Bureau or Trading Standards office. Nothing in these terms will affect your legal rights.
Things beyond our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control. Such events include any act, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:
Strikes, lockouts or other industrial action; or civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or adverse weather; or Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or Impossibility of the use of public or private telecommunications networks.
Our obligations under these terms are suspended for the period that such event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the event to a close or to find a solution by which our obligations under these terms can be performed despite the event.
Our Liability to You
Here at Mstore, we strive to deliver a great service to every customer. We also like to be honest and fair in all we do, so we acknowledge that sometimes mistakes happen. If a circumstance arises where we are accountable for a mistake, we want to ensure that we take full responsibility.
As we only supply products for domestic and private use, we are not liable for any loss of profit, loss of business, business interruption or business opportunity.
We do not exclude liability for the following heads of loss:
Death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors.
Fraud or fraudulent misrepresentation.
Breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession).
Breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples).
Defective products under the Consumer Protection Act 1987.
The purchaser should always comply with the written instructions and guidelines supplied with the goods concerning their storage and use.
Information about us and how to contact us
Mstore Limited is a company registered in England and Wales. Our company registration number is SC261001, and our registered office is at: Tait & Peterson, Bank of Scotland Buildings, Lerwick, Shetland, ZE1 0EB.
If you want to check something, change something or ask a question you can email us on sales@mstore.co.uk or write to us at:
Mstore
PO Box 703
Manchester
M5 0PW
How we may use your personal information
We will use the personal information you provide to us to:
Supply and deliver the products. Process your payment for such products. Inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.
You agree that we may pass your personal information to our delivery agents or credit reference/fraud preventions agencies and that they may keep a record of any search that they do. We will not give your personal data to any other third party without your consent.
Telephone calls may be recorded for training and monitoring purposes.
If you attempt to make payment but there is an error or delay in processing, we may use this information submitted to contact you to complete your order.
General
The contract made between us and all our and your rights and obligations shall be governed by English law and any disputes arising under it shall be heard in the English courts.
Complaints
If you have a complaint about Mstore Limited, you can contact us as follows:
By writing us a letter to:
Mstore
PO Box 703
Manchester
M5 0PW
or by emailing us on sales@mstore.co.uk.